Effective Date: 1st September 2024

At UXL4Life Tutoring & Skills Development CIC, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we, as the data controller, collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our ICO registration number is ZB524069.

Information We Collect

We collect personal information to ensure the smooth running of our programmes and to monitor performance and progress. We only collect the necessary information to provide our services effectively. The information we may collect includes:

- Personal Information: Name, address, gender, contact details, date of birth, school, and student photo.

- Business Contact Information: Telephone numbers.

- Financial Information: Bank account details and payment history.

- Academic Records: Test scores, assessments, and progress reports.

- Special Category Information: Special Educational Needs information, and Medical information (only when required).

How We Collect Your Information

We collect information in several ways, including:

- When you enquire about our services via our website, email, post, or phone.

- When you register or enrol your child in our tutoring services.

- Through communications during the period your child is enrolled with us, such as emails, telephone calls, and discussions.

How We Use Your Information

We use the information we collect for the following purposes:

- To provide you with the information you requested or to register your interest in our services.

- To enrol your child in tutoring and communicate with you to fulfil our contract.

- To process payments for tutoring services.

- To monitor your child’s academic progress and provide feedback.

- To ensure your child’s medical needs are met in case of emergency.

How We Share Your Information

We may store some of your personal information with IT suppliers who host our websites and applications. These suppliers are bound by EU privacy laws and GDPR-compliant contracts. We will not share your information with any other organisation unless legally required to do so.

Storing Your Information

Your information will be stored on systems owned or operated by UXL4Life Tutoring & Skills Development CIC or our trusted IT suppliers. All data is stored within the European Economic Area (EEA) and complies with applicable privacy laws.

Retention of Your Information

We retain your personal data based on legal and regulatory requirements:

- If you enquire but do not engage further with us for two years, we will delete your information.

- If you register but do not proceed with services for two years, we will delete your information.

- If we enter into a contract, we will retain your information for seven years after the end of the contract.

- Academic records are destroyed at the end of each academic year.

- Medical information is deleted when a child is no longer enrolled as a student.

How to Access Your Information

You have the right to access the information we hold about you. To request a copy of your personal data, please contact our Privacy Manager at:

Email: admin@uxl4life.co.uk

Your Rights

Under data protection law, you have the right to:

- Object to the processing of your personal data if it causes harm or distress.

- Rectify any inaccurate personal data.

- Request deletion of your information (in some cases, we may need to retain records for legal purposes).

If you are unhappy with how we process your information or respond to your request, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.